Frequently asked questions

Do you sell digital files (STL) or just physical cutters?

At this time, we only sell physical cutters. All items are printed, checked, and shipped from our studio in Thailand.

Can I use these cutters for things other than polymer clay?

These cutters are designed for polymer clay and have not been tested for food use. For safety reasons, we recommend using them only for crafting, not with edible materials.

What should I do if my package is delayed?

Please check your tracking first. If it seems stuck or takes longer than expected, send us a message — we’ll be happy to check on it with you.

I’m new to polymer clay — are these cutters suitable for beginners?

Yes! Some cutters are easier to use than others, and we include a difficulty level in every listing to guide you. If you’re just starting out and need help picking the right design, just send us a message — we’d love to help you get started.

Is it safe to order from a small shop overseas?

We totally understand that ordering from overseas can feel a bit uncertain. We do our best to make things easy and reliable — every order is carefully packed and shipped with a tracking number, so you can follow your parcel along the way. If you have any questions or need help at any point, feel free to reach out. We're always happy to assist!

What payment methods do you accept?

We accept payments through Stripe, which allows you to pay safely and securely with most major credit and debit cards. Depending on your device and browser, you may also be able to use convenient options like Apple Pay or Google Pay.

For assistance during checkout, feel free to reach out.